EV Lockout & Access Help

EV access problems are not always a traditional keys-locked-in-car situation. Drivers may be dealing with a dead phone, failed app connection, missing key card, weak 12V battery, or a vehicle that will not wake.

Support includes

• Damage-conscious vehicle access guidance.
• Key card, fob, and app-related intake questions.
• Low-12V access troubleshooting when the vehicle will not wake.\

What to tell dispatch

Share the EV model, whether you have a key card or fob with you, whether the mobile app still connects, and whether the vehicle shows any signs of low-voltage power.